Refund Policy

Our Commitment

At Startups Saarthi, we strive for 100% customer satisfaction. We understand that circumstances change, and we want to make our refund process as fair and transparent as possible.

Refund Eligibility

Refund requests are considered under the following conditions:

• Refund requests must be submitted within 7 days of payment.
• The service work must not have been started by our team.
• If work has been partially completed, a partial refund may be issued based on the work done.

Government Fees

Government fees paid to regulatory authorities (MCA, GSTN, Income Tax Department, Trademark Registry, etc.) are non-refundable. These are third-party charges collected and remitted on your behalf, and we have no control over their refund policies.

Examples of non-refundable government fees include:

• MCA incorporation fees and stamp duty
• DSC (Digital Signature Certificate) issuance fees
• GST registration fees paid to GSTN
• Trademark filing fees
• Any other statutory fees paid to government bodies

Partial Refunds

If our team has partially completed work on your service, a partial refund may be issued. The refund amount will be calculated based on:

• The percentage of work completed
• Government fees already paid (non-refundable)
• Time and resources invested by our team

The partial refund amount will be communicated to you before processing, and you will have the option to accept or request a review.

How to Request a Refund

To request a refund, please email us at support@startupssaarthi.com with the following details:

• Your order number or payment reference
• The service you purchased
• Reason for the refund request
• Any supporting documentation

Processing Time

Once a refund request is approved, the refund will be processed within 7-10 business days. The amount will be credited back to your original payment method (bank account, UPI, or card).

Refund Denial

Refund requests may be denied if:

• The request is made after 7 days of payment
• The service has been fully delivered
• The issue arises from incorrect information provided by the client
• The client fails to cooperate with our team for service delivery

Contact Us

For any questions about our refund policy, please contact us:

• Email: support@startupssaarthi.com
• Phone: +91 75977 60903
• WhatsApp: +91 75977 60903

By using Startups Saarthi's services, you acknowledge that you have read, understood, and agreed to this Refund Policy.